We are pleased to inform you that water supply improvements in Panglao, Dauis, Tagbilaran, and surrounding areas are expected to begin on July 23, 2025, as additional water from Loboc will start to flow. By August 28, 2025—once the repiping of our thick SDR 9 HDPE pipes is completed (God willing)—the Richli potable water supply is expected to stabilize. Furthermore, the water supply is projected to increase further by December 2025 upon the completion of our new 3rd Rapid Sand Filtration (RSF) facility in Cortes. We sincerely thank you for your continued patience and understanding as we work to improve and expand your access to clean and reliable water. For updates and inquiries, please follow our official Facebook page.
Posted on: Wednesday 16th of July 2025
By: Richli Water Inc.
Gusto namong ipahibalo sa among gipangga nga mga konsumidor, ilabi na kadtong nagpuyo sa mga lugar nga nahimutang sa habog na area ug kasamtangang nakasinati og hinay o walay suplay sa tubig, nga amo nang gipatuman ang temporaryo nga pag-usab sa billing isip tubag sa nahitabo nga kahimtang. Epektibo dayon, ang billing ibase na lang sa actual nga nagamit nga tubig. Buot ipasabot nga: 1. Ang mga konsumidor nga walay nagamit nga tubig wala na'y bayran ug wala nay minimum charge nga ipatuman. 2. Kung kamo naka-experiensya og wala gyud suplay sa tubig apan nakadawat gihapon og billing, palihug pakigkonekta sa among opisina aron among ma-proseso ang angay nga pag-usab sa inyong billing. Palihug hinumdumi nga ang tanan nga adjustment mosubay gihapon sa among standard nga proseso sa beripikasyon ug pag-apruba. Kini nga temporaryo nga lakang gihimo isip kabahin sa among tinguha nga magpabilin nga patas ug transparent sa panahon sa kakuwang sa suplay. Nagpadayon ta ug trabaho aron masulbad ang problema. Kung makompleto na ang re-piping activities sa Loboc, gilauman nga mabalik ang mas lig-on ug igo nga suplay sa tubig sa tanang apektadong lugar. Dako among pasalamat sa inyong pasensya, pagsabot, ug padayon nga kooperasyon. Kini nga polisiya magapadayon hangtod sa sunod nga pahibalo. Para sa mga pangutana o kabalaka sa billing, palihug tawag o bisitaha ang among opisina sulod sa regular nga oras sa serbisyo. Daghang salamat.
Posted on: Monday 14th of July 2025
By: Richli Water Inc.
We are pleased to share that our Loctob Water Treatment Plant was officially commissioned on June 13, 2025, following the successful connection to the BOHECO I transmission line. We truly understand and appreciate your patience as you await the restoration of our water supply. However, as part of the standard commissioning process, we conducted a thorough leak test to ensure that the system is safe, secure, and reliable for long-term use. During this procedure, we identified a leak caused by high pressure, which necessitated immediate action to preserve the structural integrity of our pipelines. In response, we commenced re-piping and repair activities to address the issue and maintain the quality and safety of our water distribution system. The re-piping works are expected to be completed within the month of July 2025. We are working diligently to complete the necessary repairs within schedule, and we appreciate your understanding as we undertake these critical improvements. Thank you for bearing with us during this time. Your patience and understanding are truly appreciated as we work to ensure a safe and reliable water supply.
Posted on: Monday 7th of July 2025
By: Richli Water Inc.
NOTICE OF WATER SERVICE INTERRUPTION (CORTES AREA) To our valued consumers, Please be informed that the Admin Team will be conducting another EMERGENCY LEAK REPAIR of our damaged distribution pipeline located in Purok 6 Loreto, Cortes. Earlier this morning, we sucessfully completed the leak repair in Purok 4 Loreto, Cortes. The subject area will experience low to no water supply during the interruption schedule. Date: June 21, 2025 Time: 10:00AM until further notice Affected Areas: NO WATER SUPPLY: Loreto and Malayo, Cortes Activity: Leak Repair of Damaged HDPE Pipeline (EMERGENCY REPAIR) We sincerely apologize for the inconvenience this will cause you. Please know that this interruption is an EMERGENCY and not scheduled which is the reason why we were not able to inform you ahead of time. We request your patience and understanding on this matter. Rest assured that the water supply will be back to normal once the repair work is done.
Posted on: Saturday 21st of June 2025
By: Richli Water Inc.
To Our Valued Customers, As part of our ongoing commitment to improving customer service—especially in addressing your concerns—we have expanded our hotline support to help prevent call congestion and service interruptions. We now have five dedicated hotline numbers to better serve you. Please refer to the contact details below: Globe Landline: 📞 (038) 500 9018 TNT Mobile Numbers: 📱 0970 381 3546 📱 0951 416 1513 📱 0951 642 7302 📱 0951 505 6373 Thank you for your continued trust and support. Sincerely, Your Customer Service Team
Posted on: Wednesday 4th of June 2025
By: Richli Water Inc.
We would like to address recent concerns raised regarding the turbidity and overall quality of our water supply. After promptly investigating the issue, we discovered that some consumers have installed TEE-CONNECTIONS linking our pipeline to another water service provider. Unfortunately, this setup has resulted in backflow, allowing water from the other source to enter our system. This has directly impacted the quality of our water and may pose a risk to consumer safety. We strongly remind everyone that using a TEE-CONNECTION to connect to another water service provider is ILLEGAL and STRICTLY PROHIBITED. Dual water service connections may be allowed, but the pipelines of each provider must remain entirely separate to maintain water safety and quality. Your cooperation is essential in ensuring a clean and safe water supply for all. Thank you for your continued support. #richliwater #morewatermorelife #advisory #importantreminder #watersafety #cleanwater #publicnotice #turbidityalert #watersupplyupdate #backflowprevention #dualconnectionrules #protectourwater #potablewater
Posted on: Tuesday 3rd of June 2025
By: Richli Water Inc.
To our valued consumers, In observance of the Lenten Season, our Tagbilaran Office will be open to serve you on the following dates: Maundy Thursday - April 17, 2025 (8:00AM - 5:00PM) Good Friday - April 18, 2025 (CLOSED) Black Saturday - April 19, 2025 (8:00AM - 5:00PM) Easter Sunday - April 20, 2025 (8:00AM - 5:00PM) We believe that Lent is the time for quiet contemplation and reflection on all that Jesus has done for us. May this special grace from God restore our hearts again.
Posted on: Monday 14th of April 2025
By: Richli Water Inc.
To our valued consumers, Please be informed that the Admin Team is currently conducting an EMERGENCY LEAK REPAIR of our damaged distribution pipeline located in Totolan, Riverside, Dauis. The subject area will experience low to no water supply during the interruption schedule. DATE: March 17, 2025 TIME: 01:00PM until 5:00P AFFECTED AREA: LOW TO NO WATER SUPPLY: Totolan Riverside up to Songculan Bridge LOW WATER PRESSURE: Other parts of Songculan ACTIVITY: Leak Repair of Damaged 4-inch HDPE Pipeline (EMERGENCY REPAIR) We sincerely apologize for the inconvenience this will cause you. Please know that this interruption is an EMERGENCY and not scheduled which is the reason why we were not able to inform you ahead of time. We request your patience and understanding on this matter. Rest assured that the water supply will be back to normal once the repair work is done.
Posted on: Monday 17th of March 2025
By: Richli Water Inc.
PUBLIC NOTICE Richli Water Inc. informs all consumers of the official water service tariff rates. Please refer to the attached document for full details. #MoreWaterMoreLife #RichLiWater #price #tariff #rates #waterservice #waterservicerates #waterconnectionfees #waterservicefees #fees
Posted on: Tuesday 18th of February 2025
By: Richli Water Inc.
Chat with Us